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Shipping & Returns

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  Shipping: All orders are shipped via UPS ground (5-7 business days), within the continental USA (unless customer specifies faster shipping - see options below).
  • We also offer UPS 3-day, 2-day and overnight shipping options (no Sat. delivery available).
  • A delivery area surcharge of $2 is applied to each ground package delivered to residences in certain outlying less populated zip codes.
  • Canada and outside countries will be shipped via United States Postal Service.
  • Orders to Hawaii, Alaska & Puerto Rico must be sent next day or 2nd-Day UPS.
  • International Shipping: please read our  policy for international shippings

You can call us at 714-842 4242  for more information or quotes on shipping costs or e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

International Orders:
    General Info: Due to the increased amount of security issues, as of August 20, 2001
        we may not be able to process Credit Card payments from some countries outside of
        the US and Canada.

        A minimum amount of $100 is required for all overseas purchases (including Canada).
 
   Shipping: All International shipments will be made via US Postal Service Air.
        Insurance will be included with ALL orders - no exceptions.
        Int'l Orders can NOT be shipped free or as "gifts"
 
    Fees: All Int'l orders will be charged a $25 processing fee.
        (Int'l Credit Cards will be charged the $25 processing fee even if items are shipped
        within the USA.)

        All Canadian orders will be charged a $20.00 processing fee (fees cover local P.O.
        and runners fees)
 
 Back Orders: Occasionally a backorder will occur, even with our large inventory. In situations like this, we make every effort to cross-reference the part to a comparable manufacturer's line. If cross-referencing is not an option and you have to wait for a part, we will leave the option up to you if you want a refund.

Note: Due to variations in manufacturers shipping times, active backorders are kept open for a maximum of 45 days. If we haven't received the item from the manufacturer after this time, the backorder will be cancelled and we will call you, at which time you may re-order or substitute a similar item. It is very important to us that you are completely satisfied with your entire order, every time.
 
 Custom/Special Orders: Custom & Special Orders can not be returned. (All items not in stock and/or are created unique for the customer are considered to be special orders). The customer and/or mechanic must check for the proper parts supplied. Failure to do so will in no way make Amazon- Racing responsible for any damage to parts or engine that have been installed.

Custom Parts CANNOT be cancelled once they have been started in production under any circumstances!
 
(To cancel custom parts before production, you must first call us at 714-842 4242 and ask to speak with a manager to request a Custom Parts Cancellation Code. Please keep a copy of your Custom Parts Cancellation Code and Manager's name for your records.)
 
Custom Motors are non-refundable for any reason. Time to build custom motors will vary depending on type of motor and any complications that may arise (motors taking 4-6 weeks to complete are not uncommon). 

No assembly or shop costs are covered for any installation or removing of engine parts.

Due to the intended usage of custom motors & parts, all products are sold without any expressed, unexpressed, implied, un-implied warranty under any circumstances. We assume no responsibility in any shape, form or manor. Any action taken against Amazon-Racing or its subsidiary companies, is taken at the total and complete expense of the purchaser. All motors are intended for off highway total risk applications. All parts are under warrantee only as stated by the manufacturer. Customer assumes all costs and expenses for any legal action taken by said person.
 

 Return Policy
You may return new, uninstalled items within 30 days of delivery for a refund. Items must be in their original condition and returned in their original packaging, packed inside another box. We'll also pay the return shipping costs if the return is a result of our error.

You must return all items included with the part you are returning. Returns that are missing small items (such as gaskets, bearings, pulleys, etc), will not be accepted.

You must contact us before making any returns to get a return authorization number.

  • If you are returning and item because of an error made by you, the customer, a 20% re-stocking fee will be imposed upon the cost of the item being returned. (NOTE: Turbo Kits are subject to a 30% re-stocking fee)
  • If an error was made by Amazon- Racing, no re-stocking fee will be imposed. The return/exchange must be shipped prepaid by the customer. Upon receipt of the item, Amazon will reimburse the customer for shipping costs.
  • Items must be returned in the original packaging, packed inside another box (so that they may be re-sold).
  • Items must be in their original condition and not have been installed at any time or they will not be accepted.
  • All returns must be sent prepaid. No collect shipments will be accepted under any circumstances.
  • We suggest you use Fedex, UPS or U.S. Postal Mail and insure your shipment for the full value to protect yourself against loss.
  • We cannot accept returns on custom or special ordered parts.
  • Heavily damaged items not caused during shipping transit, or exchanges beyond 30 days of original order date will not be accepted.
  • In the event an item is damaged from shipping, a claim must be filed through UPS via Amazon-Racing. You must call us first in order to file a claim.
How do I make a return?
Please call our Customer Service Department to make a return and receive a return authorization number. All returns must be authorized before being sent back to us.

How do I return a "drop-shipped" item?
Some items which are drop-shipped directly from the manufacturer may be returned directly to their warehouse. Again, the item must be in its original packaging and you must call our Customer Service Dept. before you send it back so that we can arrange for the return. In most cases you will be given a Return Authorization # and in some cases a name or department to Attn: the package to. A 20% restocking fee will be accessed upon the item(s) being returned once they have been processed.
 
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Refunds

When will I get my refund?
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

How will my refund be given?
All refunds for orders paid with Credit Cards will be credited to the same card in which you placed the original order with. Orders paid using money orders, bank checks, personal checks or wire transfers will be refunded by a business check. 
  
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Packing and Sending Your Return

How do I need to package my return?
All Items must be returned in the original packaging, packed inside another box (so that they may be re-sold). Packages will not be accepted for return if they are not packaged properly. You also need to include the Return Authorization # (RAN#), and any Department or Name given to you by our Customer Service Dept. Make sure that this RAN# and Dept/Name is marked clearly on the outside of the box.

How should I ship my return?
We suggest you use UPS or U.S. Postal Mail and insure your shipment for the full value to protect yourself against loss. All returns must be sent prepaid. No collect shipments will be accepted under any circumstances.
 
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Custom/Special Orders

Please refer to our Custom/Special Orders section for all policies regarding ordering, changing or cancelling custom/special orders.
 
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Product Specific Policies

Turbo Kits:
Turbo Kits are subject to a 30% re-stocking fee

Custom/Special Order Parts:
- Custom/Special Order Parts are non-returnable.
- No assembly or shop costs are covered for any installation or removing of engine parts.

Custom Motors:
Custom Motors are non-refundable for any reason (please note that the time to build custom motors will vary depending on the type of motor and any potential complications that may arise. Motors taking 4-6 weeks to complete ).